With January firmly in the rearview mirror, it is easy to begin having warm thoughts of springtime and green trees. However, February always takes its due and we’ve even had some brutal Marches in the past few years. This is why we let our will-call customers know how important it is that they call prior to their tanks getting below 30%. Cold snaps can hit at any time and so can debilitating winter weather. Frigid temps and nasty roads mean that our call volume goes through the roof and/or it becomes harder to reach customers as easily as we normally can.
For most of our customers, we offer automatic delivery. Styer Propane has serveral comprehensive pricing and service programs that factor into accounting for the size of your tank(s), the size of your home, the number of appliances you have which run off of propane and even the outside temperature over time (degree days). Using these metrics we are able to estimate the volume of all of the tanks for all of our customers we server every day. When a customer gets to a certain estimated volume, a delivery order is created and that customer receives a deliver within a few days. It is very rare that our estimates for our automatic delivery customers are incorrect. When they are, it is often due to an unforeseen variable. For example, if a customer adds a second gas dryer in the home and did not notify Styer Propane, they may go for a while using more gas than we may have estimated otherwise.
For those customers on will-call, please remember to call us for an order when your tank is at 30%. It is the responsibility of will-call customers to notify us of a need for delivery. We ask that you place your order at the 30% mark because, especially during times of high volume, it can take us several days to get to all of our customers. If it is snowy and icy outside and we have a backlog of orders, it would not be good if you waited until your tank got to 10 or 5 percent before placing an order. Doing so could create a risk of you and your family running out of propane.
If you have any questions about your plan or our policies, please do not hesitate to call our office to speak to a Styer professional anytime.